Chielo Trousers

Shipping Policy

We offer Free Shipping on all orders, International shipping is not available at this moment.

• For orders within Puerto Rico, please allow 5-7 business days to process your order. For United States, allow 7 business days.

• Shipping fees are not refundable.  

• We will contact you if additional information is needed for card verification, address error or if any item goes out of stock unexpectedly. 

• If the item becomes unavailable after your purchase, you will receive an automatic refund to the original payment method used for the purchase.

• Once your order has been shipped, Mola is not responsible for any lost or stolen packages, or any delays that may happen within the postal service.  

Additional information: 

• Orders placed Monday through Friday will be processed and shipped within 5-7 business days. 
  
  
• Orders placed after 12.pm. on Friday or over the weekend will start processing on Monday.  

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase.

• No money is refundable, only store credit. 

• Customers are responsible for any return shipping fees. 

• Items bought on sale cannot be refundable. 

You can always contact us for any return questions at mola.boutique5@gmail.com.